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Call Center Outsourcing in Latin America and the Caribbean to 2008 pdf

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Category : Misc » Ebooks

Added : 105 weeks ago

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Tags : Call Center Outsourcing Latin America Caribbean 2008

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Call Center Outsourcing in Latin America and the Caribbean to 2008



Identifying outsourcing opportunities in the world’s fastest growing call center region 400,000 agent positions will be created across the Latin American markets covered in this report. The outsourcing agent population will add approximately 100,000 agent positions and will grow from 107,000 to 217,000 agent positions by 2008.



Offshore outsourcing, primarily from the US but with a small portion from Spain, will grow from 13,500 agent positions in 2003 to 34,000 agent positions by 2008.